Troubleshooting

=== Genesis Radio – DNS Access Troubleshooting Guide ===

If you’re having trouble loading Genesis Radio or our stream won’t connect, the issue might be your DNS provider. DNS is what turns domain names like genesis-radio.net into the actual IP address of the server.

Some Internet Service Providers (ISPs) use outdated or unreliable DNS servers, which can cause:

– The site or stream not to load
– Security errors
– Inability to resolve certain subdomains (like stream.genesis-radio.net)

>> QUICK FIX: Change Your DNS

We recommend switching to one of the following DNS providers:

Google DNS:
– 8.8.8.8
– 8.8.4.4

Cloudflare DNS:
– 1.1.1.1
– 1.0.0.1

Quad9 DNS:
– 9.9.9.9

>> HOW TO CHANGE DNS

**On Windows 10 or 11:**
1. Go to Settings > Network & Internet
2. Click “Change adapter options”
3. Right-click your active connection and choose “Properties”
4. Select “Internet Protocol Version 4 (TCP/IPv4)” and click “Properties”
5. Choose “Use the following DNS server addresses”
6. Enter:
Preferred DNS server: 1.1.1.1
Alternate DNS server: 8.8.8.8
7. Click OK and reconnect

**On macOS:**
1. Go to System Preferences > Network
2. Select your current connection and click “Advanced”
3. Go to the DNS tab
4. Click the + icon and add:
– 1.1.1.1
– 8.8.8.8
5. Click OK, then Apply

**On Linux:**
Temporarily set DNS from the terminal:
sudo resolvectl dns eth0 1.1.1.1 8.8.8.8

Or edit /etc/resolv.conf manually:
nameserver 1.1.1.1
nameserver 8.8.8.8

>> STILL NOT WORKING?

– Visit https://dnschecker.org and search for: genesis-radio.net
– See if the domain resolves to an IP address from your region
– If you’re still having trouble, contact us and let us know which DNS provider you’re using

>> WHY THIS HAPPENS

Many ISPs use DNS servers that:
– Don’t update often
– Fail to propagate changes correctly
– Have internal blocks or caching issues

Switching to Google or Cloudflare DNS usually solves the issue instantly.

Genesis Radio Tech Ops
“Because turning it off and on again doesn’t fix DNS.”